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HarePoint HelpDesk for SharePoint 15.5.0.4

Servers :: Other Server Applications

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HarePoint HelpDesk for SharePoint allows to build a helpdesk system in Microsoft SharePoint 2013, 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product can be easily customized according to the specific needs of the organization. The major feature of the product is easy and rapid deployment and immediate availability. A deployed HarePoint HelpDesk provides a special helpdesk website template, which can be used to create the required number of support service's sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff. Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web, email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring. The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription, the number of helpdesk operators, or the number of service requests processed.

Specifications:

Version: 15.5.0.4
Author: MAPILab Ltd.

License: Shareware
File Size: 50 MB
Last Virus Scan: 2024-04-19
Downloads: 5
Views: 8
Price: $999.99

Installer: Install and Uninstall
Released: 5-18-2015

Recent Changes:
Changes in the security model: HelpDesk settings pages can be viewed only by users with Manage Web permission.

Tags:
sharepoint 2013 help desk sharepoint 2010 service desk Microsoft SharePoint helpdesk SP2010 help desk helpdesk for sharepoint SP2013 helpdesk software sharepoint ticket system

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Runs on:

WinServer

Requirements:

Microsoft SharePoint Server 2013, 2010, SharePoint Foundation 2013, 2010

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