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CALL CENTER CRM 9.0.5

Communications :: Other Comms Tools
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to automatically track all customer interactions, save and manage customer opt-outs and contact preferences, automatically display saved customer information to agents, intelligently and efficiently recognize callers and serve them accordingly, and design and manage sales and marketing campaigns.
Windows | Freeware
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CALL CENTER MANAGER 9.0.5

Business :: Databases & Tools
Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Windows | Freeware
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CRM DASHBOARD 9.0.5

Communications :: Other Comms Tools
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and easily integrating with your business processes, Dashboard enables agents to deliver superior customer experiences for your organization. Features an user-friendly interface that allows integration and customization with 3rd party CRM services.
Windows | Freeware
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FREE EMAIL MARKETING: BROADCAST BY EMAIL 9.0.5

Communications :: Other E-Mail Tools
Free email marketing software - Send personalized emails to thousands of people and automatically manage an email list by checking for bounced or unsubscribed emails. Features an unlimited email list size. Supports text or HTML email format. Supports most email services like Gmail and yahoo email. This software is also capable of using multiple SMTP servers simultaneously.
Windows | Freeware
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VOICENT APPOINTMENT REMINDER 9.0.5

Business :: Office Suites & Tools
Easy-to-use automatic telephone and text notification software with confirmation and built-in calendar. Ideal for time sensitive customer based organizations and professional offices. The reminder messages can be appointments, meetings, medication, bill due or any message of your design. The message can include attendee name, date and time, callback number, all using recorded human voice or text to speech. Works with landlines, SIP, VOIP, skype
Windows | Freeware
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VOICENT BROADCASTBYPHONE AUTODIALER 9.0.5

Communications :: Telephony
VOIP Auto Dialer for PC to Phone Voice Broadcasting. Ideal for group event reminders, marketing or political campaign promotion, events notification and more. Uses an Excel spreadsheet interface that makes it easy to create or import your phone lists. This software makes it easy to create your own customized message. Simply record your message in an audio file, then use the built-in calendar to set a call time. Features remote access capability.
Windows | Freeware
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VOICENT IVR STUDIO 9.0.5

Communications :: Telephony
IVR Studio for easy development of interactive voice response systems. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solutions offers point-and-click call flow design, ease of installation, and lower cost of ownership. Design IVR applications for SIP, VOIP, SKYPE, and PSTN services.
Windows | Freeware
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VOICENT PREDICTIVE DIALER 9.0.5

Communications :: Telephony
Voicent Agent Dialer is a predictive dialer and a semi auto dialer combined. It assists marketing or sales agents for telemarketing campaigns. Agent Dialer supports SIP based VOIP, Skype, and traditional phone services. Automatic dialing can play audio messages, transfer calls, and record conversations, all by the press of a key. It helps you to generate leads, reduce work load, save your voice, and increase productivity.
Windows | Freeware
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VOICENT VOICEXML GATEWAY 9.0.5

Web Development :: XML/CSS Tools
VoiceXML Gateway for SIP VOIP PSTN TAPI development API for interactive telephony application. High level development platform based on W3C VoiceXML. Supports text to speech, voice recognition, DTMF tones for both inbound, outbound apps. Works with SIP based VOIP, Skype, and traditional phone services. API , SDK, tutorial, sample code available online. Easy integration with HTTP web and command line interface. Free program download
Windows | Freeware
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