N5 Net Software Repository
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Search: call center
Communications :: Telephony
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.
Windows | Shareware
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Communications :: Other Comms Tools
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to automatically track all customer interactions, save and manage customer opt-outs and contact preferences, automatically display saved customer information to agents, intelligently and efficiently recognize callers and serve them accordingly, and design and manage sales and marketing campaigns.
Windows | Freeware
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Business :: Databases & Tools
Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Windows | Freeware
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Communications :: Other Comms Tools
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and easily integrating with your business processes, Dashboard enables agents to deliver superior customer experiences for your organization. Features an user-friendly interface that allows integration and customization with 3rd party CRM services.
Windows | Freeware
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Communications :: Telephony
IVR Studio for easy development of interactive voice response systems. Quick development and deployment of music on hold, voicemail, auto attendant, voicemail to email, and other inbound call applications. Voicent IVR solutions offers point-and-click call flow design, ease of installation, and lower cost of ownership. Design IVR applications for SIP, VOIP, SKYPE, and PSTN services.
Windows | Freeware
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