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Search: agent management
Business :: Databases & Tools
Call Center Software to automatically measure and adjust the pace of outbound calls, ensures agent efficiency is maximized while strict FTC limitations on dropped and abandoned-calls rates are honored. Allows quick and easy monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Program tracks, collects, and reports call volume, agent, and campaign performance.
Windows | Freeware
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