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Call Center CRM 9.0.5

Communications :: Other Comms Tools

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Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions - Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. Automatically save and manage Customer Opt-Out and Contact Preferences - Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in. Automatically display customer information to agents - Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent. Intelligently, efficiently recognize callers and serve them accordingly - Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you. Design and manage sales and marketing campaigns - Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.

Specifications:

Version: 9.0.5
Author: Voicent Communications, Inc

License: Freeware
File Size: 0 MB
Last Virus Scan: 2024-11-16
Downloads: 51
Views: 53
Price: $0.00

Installer: Install and Uninstall
Released: 10-23-2013

Recent Changes:
Call Center CRM

Tags:
call center CRM call center management VOIP call center customer relationship management customer data management auto opt-out management predictive dialer call center dialers call center predictive dialer call center IVR call center auto d

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Runs on:

WinXP, WinVista, WinVista x64, Win7 x32, Win7 x64, Win2000, Other, Windows 8

Requirements:

Windows 2000/XP/2003/2008/Vista/Win7/Win8

CRM DASHBOARD 9.0.5

Communications :: Other Comms Tools
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and easily integrating with your business processes, Dashboard enables agents to deliver superior customer experiences for your organization. Features an user-friendly interface that allows integration and customization with 3rd party CRM services.
Windows | Freeware
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